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Terms and Conditions

Last updated: April 20, 2026

1. Acceptance of Terms

These Terms govern your use of Hiiba, a circular reuse platform operating in the United Arab Emirates.

By accessing the website or app, you agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Hiiba helps community members rehome items, discover listings nearby, exchange messages, and earn Eco Rewards (ERW) for sustainable actions.

  • Listing and discovering reusable items
  • Messaging between members
  • Eco Rewards (ERW) incentives
  • Location-based reuse across UAE neighborhoods

3. Eligibility and Accounts

You must be at least 18 years old, located in the UAE, and provide accurate registration details.

You are responsible for safeguarding your account and any activity that happens through it.

4. User Conduct

  • No illegal, stolen, dangerous, or counterfeit items
  • No harassment, fraud, spam, or misleading behavior
  • No abuse of the ERW system or multiple-account manipulation
  • No violation of applicable UAE laws or regulations

5. Eco Rewards (ERW)

ERW is a platform incentive system. It has no cash value, is not transferable, and may be adjusted in cases of abuse, fraud, or policy violations.

6. Listings and Handovers

Users are solely responsible for the legality, condition, and accuracy of listed items.

Hiiba does not own listed items or participate in handovers between users.

7. Privacy and Data

Your use of the platform is also subject to the Hiiba Privacy Policy.

By using Hiiba, you consent to the collection and processing of data as described there.

8. Liability

Hiiba is provided on an "as is" basis.

To the maximum extent permitted by law, Hiiba is not liable for disputes, losses, damages, or offline interactions between users.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Disputes fall under the jurisdiction of Dubai courts unless otherwise required by applicable law.

10. Contact

Questions about these Terms can be sent to:

hello@hiiba.ae